How can we help?

Pick your vehicle on our home page to see your exact price, choose a day and an arrival window, and you're set. Already a customer? Sign in to your account and rebook your usual in one tap.

Not necessarily. We need the vehicle reachable and unlocked (or the keys available) during your window, and room to work around it. Every detail needs a water spigot and a power outlet within reach.

You pick a window (8:30-11:30 · 12:30-3:30 · 4:30-7:30), and your detailer arrives within 30 minutes of the start (8:00-9:00 · 12:00-1:00 · 4:00-5:00). We text you when we're on the way, and if anything makes us later than that, we let you know with a new time. You can follow along on the day from the link in your reminder.

Heavy rain, snow, or unsafe conditions can push a job. If that happens we'll reach out and move you to the next open window at no charge.

Only after the detail is finished and you've seen it. You can keep a card on file (stored securely through Stripe - we never see your full number) or pay cash on site for a one-time detail. Membership details and paint correction / ceramic coating are card-only.

Yes - there's a tip option on your "all done" page after the job, and 100% of it goes to your detailer.

Your exact price shows the moment you pick your vehicle on the home page. Heavily soiled vehicles may need an add-on; we'll always tell you the price and get your OK before doing extra work.

From your account, any time. Within 24 hours of your window a $20 late-cancel fee applies, and a no-show is $40. On a Shine & Co Members plan detail, a change inside 24 hours or a no-show is $25, as set out in your Membership Agreement. See the Terms.

Tell your detailer before they leave and they'll fix it, or contact us within 48 hours and we'll come back to correct it at no charge. If you think we caused damage, let us know before we leave or within 48 hours, with photos, and we'll make it right.

Any time from your account, or text us at (512) 555-0123. Cancelling stops future monthly charges - there's no minimum term. If you cancel soon after your first detail, a one-time early-cancel fee may apply; it is shown before you confirm and only goes down.

We text you about your appointments - confirmations, reminders, on-the-way, receipts. Marketing texts only go out if you opt in, and you can stop those any time by replying STOP (reply HELP for help). Message and data rates may apply.